Friday the 13th

Friday the 13th, November, 2020, was one of the best days of the year at our company. It was an increasingly positive end to one of the best weeks of the year as well. We had six specific outcomes that manifested themselves in one day after many months of ongoing work, engagement and investment (time, energy, etc.) Those six outcomes included three new hires, one client-initiated interaction around additional monies due to extended project costs, and two contract extensions.

I don’t ever think about Friday the 13th and the superstition around that date. In fact, I didn’t even remember it was “Friday the 13th” when I went to the office. It just was a Friday in November. I brought the best Friday version of myself to that particular day, along with the best Friday version of our people. I engaged in the work, responded to clients, and took care of the business of the day.

Positive, thoughtful, caring, innovative, connected, collaborative, actions and stewardship over an extended period of time, day after day, week after week, month after month, eventually produce in-kind; in like manner. When we are on a really good path as well, assessing what’s working by monitoring results and running with it further, these actions can produce multiplied, positively-leveraged outcomes.

Superstition about a numbered day, or a specific number, like “13” is a self-fulfilling prophecy. Not showing up due to a doubt or worry is just a self-created setback. It helps to bring about the very outcome one may fear.

Keep standing, keep showing up. Trust in the provision of God as truth is acted upon and deployed in actionable behavior and energy.

Communication- Alignment

We should have all heard it by now. Communication is the number one predictor of project success, client retention, risk minimization, sales capture rate, and more. It is the differentiator in so many ways.

One tangible activity and expression of communication is “alignment” and it is a big-impact activity. Anyone can seek to align with clients and to understand their reality, the reality of the work, and to seek mutuality.

Aligning with clients is about working to share the same realities. It’s improves by working in a concurrent manner. Do things like scheduling project kickoff meetings, creating “real-time” dialogue through appropriate platforms like phone, virtual meetings, email, text, frequent check-in’s, and more.

We often work in a “box” and assume everyone knows what each other is doing. It doesn’t work that way. Life and work are too dynamic. Be the initiator. Passivity leads to more opportunity for failure.

Adapt a mentality of fluid conversation, relationship building, and listening. Share work products. Begin with the end in mind. “Work backwards” from the client’s goal definition in order to build a project plan, assess the value proposition, find the unique selling propositions, to build a schedule, and more.

I find alignment to be one of the single biggest predictors of success with clients. It’s just one manifestation of communication.

How’s your alignment today?

That Look

His eyes are often closed. He enjoys his sleep, and needs much of it with all his body is going through. When he opens those eyes, it’s such a pleasure to see.

Yesterday evening he opened them for an extended time when I held him. He didn’t really look me directly in the eye as it might have just been too much stimulation, but that’s alright, it was great to see his eyes as I held him.

After a while I handed him back to his mother to hold. His eyes were still open, wide open, and what a sight it was. As he laid in her lap, looking up, his eyes locked onto hers. He couldn’t take his eyes off of her. It was the first time I had seen his eyes that open, that intense, for 2 1/2 weeks. I couldn’t take my own eyes off of the sight. He just stared into her eyes, without wavering, looking as if into a deep well. The connection was moving to me. The little boy, staring into his mama’s eyes; the look of love; the look of connection; processing of mystery and spiritual connection; a look that could not be duplicated, defined, analyzed, or measured. It’s the deep look of human to human connection. Consciousness recognized; something that could not be articulated; it was just a look. A long look.

I am referring to my 2 1/2 week-old grandson. He’s beautiful. He sleeps a lot. But when he opens his eyes it’s a sight to behold.

The look of love; a 2-week old son to a mother, and a mother to her son. They’ve been together for 42.5 weeks, not 2.5. He knows her, she knows him. He can’t talk about it yet, and if he could, it would still be tough to define. Not much needs to be said. Just a look. Soul. Spirit. Love.

The eyes tell it.

Checking In

Welcome to September. Hard to believe that it’s already “that time of year” where we are looking at the end of summer coming soon, the end of Q3 2020, and the planning for 2021 business. Crazy how time flies, even in a COVID19 environment (or perhaps ESPECIALLY.) I thought I’d take the time to catch up again for a minute on a variety of topics

The Creating Structure Podcast: We have posted two podcasts, and the next one will record tomorrow, September 2, 2020. The first two sessions have a total of exactly 100 downloads as of today. Thank you for the support. Spread the word! We will continue to interview people around topics of business, architecture, facade, construction, and more. We record and upload every other week, so the next post will be around 9/8/2020. You can subscribe through Buzzsprout, Apple Podcasts, Spotify, and many other major platforms. You can find us here: https://www.buzzsprout.com/1236827/episodes

Glass Build: The last Podcast session was centered around relevant topics for #GlassBuildConnect which is happening through September. NGA/Glass Magazine will post our session the week of 9/7/2020. I think many in the field of curtain wall, glass, glazing, delegated design, and construction will enjoy the content.

Expansion: We have other affiliate company entities associated with Wheaton & Sprague Engineering, Inc. One of them is Wheaton Engineering & Consulting of NY, LLC. This is our New York State entity. We provide engineering, design, and consulting services for all types of facade, exterior cladding, curtain wall, in many forms and functions, to the entire State of New York. If you have any questions or needs in NYC, or other NY State metropolitan areas, please go to the “contact us” section of our website at http://www.wheatonsprague.com and you can send an email to the “info” email address.

Calling all Curtain Wall Engineers: We have job openings right now for positions centered around our Minnesota office and our Ohio Office. I say “centered around” because of the manager to whom the recruiting effort is attached. We prefer “in-or-near-office” candidates, but remote are considered as well, based on the times we live in. There’s a Senior Engineer opening for our Ohio office, and an Assistant Engineer opening in our Minnesota Office.

Focus: A quick word about focus. There’s thousands of “things” that we can do or get into, but we need to prioritize. “What are the most important items?” “What are the ‘game-changers’ (urgent and important)?” “Which ones offer the highest ROI or ROT (return on time)?” “What will have the most profound positive ‘stewardship’ impact for the business, staff, clients?” Once we sort this out, and this should be done with inputs from others to help clarify the goal, then define it clearly, put a timeline to it, and execute. It’s easy to always respond to the tyranny of the urgent, but we’ve got to make time for the important as well. Seek to SIMPLIFY. Growth and new initiatives fundamentally create more COMPLEXITY. Part of our job in leading, managing, and stewarding, is to seek to simplify and create order. Prune the branches. This is particularly hard for me as a visionary person with a growth and multiplying mindset. Having a great team of integrators, operators, and implementors is key. They are the “glue” in the “growth” process.

Again, welcome to September 1st. Hang in there. Focus on today, look ahead to the anticipation of tomorrow. Take care of family, friends, and the neighborhood. Control what you can control. Focus on mindset improvement. It’s up to all of us to help make it a better tomorrow by bring a better us to the table. Make it a great day.

Coach

I have a personal coach; you know, a life coach. He helps me with life and business things. Part of this is because life and business is all mixed up together when you found and own a business or businesses. It’s hard to sort out sometimes, at least for me.

Part of this is because I need a voice other than mine to listen to. I get plenty of other inputs, but it’s not the same as that 1-1 meeting with a trained coach and counselor. There’s skin in that game; paying someone to provide accountability, tools, and inputs to help advance. My coach is the best of both – a trained counselor and a committed coach; a business owner himself and one who has been coached.

Part of this is because I also know that the best athletes, musicians, actors, vocalists, and business leaders, typically have coaches; often multiple ones. Who am I to think that I can thrive the best without someone pushing me to my peak?

It’s party because I tried the counseling route as well. I wasn’t quite ready for that. It helped expose some things for sure, but that counselor said he thought I might be better off with this other counselor-coach who helped business owners and guys like me. He was right

Part of it is because I have ADD, even though I never knew it. I typically manifest that in one of two ways. One is a short attention span and moving to and from many things, which can create familial and organizational “head turns” (like, “what’s he doing now?”). The other is “hyper-focus” where I can grind at depth to great detail on certain tasks or directions. It produces a high ROI but can lead to burnout or losing sight of priorities.

Part of it is because people depend on me and I want to be a good leader, a good steward, steady, growing, setting a good example. No one has all the answers individually.

Part of it is that with some problems involving relationships, emotional IQ, people skills, the “grey areas,” it really helps to have perspective from someone that can look in from outside and provide inputs.

There’s a lot of “parts of it.” Those parts help define the whole. I highly recommend a coach to you if you’re reading, and if you can afford one. If you can’t, look for alternatives like reading programs, business groups, peer to peer groups, and the like.

Oh yeah, and my partner and I have a board or directors/advisors as well. That’s a big help too, but that’s another story for another blog.

It takes a village…..

Tomorrow

Proverbs 27:1 “Do not brashly announce what you’re going to do tomorrow; you don’t know the first thing about tomorrow.” (The Message version)

“I’ll do that tomorrow.” “Tomorrow things will be better.” “Tomorrow I am going to do (fill in the blank.)”

Maybe it’s okay to do that “thing” tomorrow because we can only get so much done in one day. We all have to manage our energy.

The idea of things getting better tomorrow is purely subjective, unless we plan to make ourselves better tomorrow; to build our mindset and character to respond better to tomorrow, or to make a better tomorrow. It’s based on the human quality of hope.

Planning to do something tomorrow is fine as well. Why not have plan? Planning is good, looking to the future is good. We humans have that innate character and image of our Creator God in order to envision what a plan for tomorrow may look like.

But tomorrow doesn’t really exist. Tomorrow is a hope that we’ve come to expect based on all the past “tomorrows” which are now yesterday’s. Tomorrow actually is an abstract. We hope tomorrow will come, we think tomorrow will come, and we expect tomorrow will come. That’s alright. But there’s no guarantees. So we can’t announce boldly with certainty what we WILL DO tomorrow. We don’t control or govern the turning of the planet and the reality of tomorrow.

If tomorrow comes, we don’t know what it will bring with it. The world, sickness, nature, lava flows, gravity, careless texters, cancer, the stock market, and other forces beyond our control don’t care about our agenda. COVID19 has proven that; one day everything was fine, the next day, COVID. Our health was good today, but now the blood test revealed an issue. My friend was cancer free, and tomorrow he’s not. September 10th was fine, September 11th changed the world. You get the picture.

My attitude is to say, “If the Lord wills, I’d like to do “this or that” tomorrow, but let’s see what the day brings.”

Let’s not put off until tomorrow what can get done or said today. Let’s plan to move ahead with confidence into the future, but know that the future is still not assured.

Today is the day. Now is the time. Let’s work on our mind, body, soul and spirit to be able to endure in increasing measure whatever tomorrow may bring, good or bad. Let’s approach any tomorrow with gratitude and thanksgiving for life, breath, and hope.

Outlier

“For out on the edge of darkness, there rides the peace train.” Cat Stevens

That’s where the peace train rides; out on the edge of darkness. If it rode in the middle of light, the place where peace already resides, there would be no need for it. It gathers people from the edges and expands those boundaries. The peace train is an outlier to unrest and darkness.

Doctors ride into the midst of sickness, on the edges of disease. They do the most good when they are in those places of deep need, saving lives, doing surgical repairs, handing emergency room issues. Doctors are outliers to sickness.

Broken things, or things needing to be built, need architects, engineers and contractors. That train rides on the edge of development, expansion, rehabilitation. The deeper the need, the more value that is provided. Engineers and builders are outliers to disorder and decaying infrastructure.

“It’s is not the healthy who need a doctor, but the sick. I have not called the righteous but sin sick people to repentance.” Jesus Christ. Jesus didn’t just ride on the edge of a fallen world, he entered right into the middle of it; he engaged as the God-man and flipped the value system on it’s head. Jesus was an outlier. In this case it went so far as to let the religious order think they had won the day by putting him to death, when they actually accomplished His purpose to offer salvation to the world. Resurrection doesn’t happen without death. A seed doesn’t grow unless planted in the ground.

The broader the gap, the bigger the need, the greater the outlier impact. The deeper the outlier is engaged in the mess, the more impact, disruption, and sometimes hatred from status quo.

Where’s the edges to our outlier space? What’s our outlier gap? Where are we spending our time and energy to make impact?

Happy Saturday

Curtain Wall Engineering

Curtain Wall engineering, a subset of the delegated design and engineering field, is a worthy craft and endeavor. Here’s some principles I practice and promote, personally and organizationally, to bring successful outcomes and value to clients.

Collaboration: Good engineering is collaborative engineering. It engages the client. This includes their project manager, designer, fabrication manager, field installer, and other vested constituents.

Construct-able: Solutions must be practical, able to be constructed with available materials, sequenced properly.

Client Centered: Collaboration starts with the client. It’s about mutual solutions, not the engineer’s solution alone. Start with the end goal and work backwards. This is simple on some projects, more complex on others. And most tradespeople are not used to engineering professionals talking to them, respecting their opinion, valuing their input. Win over the installers and project managers, and win the client long-term (and learn something in the process.)

Code Compliant: Our solutions must be compliant with the building code, which is the minimum standard for buildings and structures. Mastery over the code and applications of AISC, AA, AAMA, ACI, ASTM and other reference standards is critical. We’ve got to have “the right tools in the tool chest.”

Communicative: Communicate regularly. The number one predictor of successful outcomes, client retention, good solutions, and lowering of risk, is communication; no question. And just because a direction was established at the start of the project doesn’t mean it’s going to bear itself out at the end. Keep the client engaged in communication and be consistent.

Correct: We’ve got to be technically solid, technically correct, make proper judgements and support it with the math and physics. The “numbers” have to be right to protect the client, the project, the public and the PE in charge.

Creative: All projects are not created equal. All installers do not practice the same techniques. All architects want their project to bear the unique “signature” of their firm. Owners want a product that is attractive to tenants. Every problem has a solution. Be creative, both in engineering approach and in the elegance of the solution. Say “yes” as often as possible. Find a way. Back it up with the numbers, or develop a blended solution.

There’s much more, but let’s stop here for today. Of course, we need to make use of the most effective use of the tools of the trade; software, hardware, templates, allowable stress rules, product information, vendor support, 3-D analysis programs, and more. Those are support elements, not the value propositions. It’s what we “do with the tool” that provides the difference in the outcomes.

Master your craft, and deliver value in increasing measure.

Friday No Post

I didn’t get a blog written and posted this morning, so I am writing now. That’s really unusual for me, but I have to admit, 7 days in a row of writing the blog is too enticing. It will be my 1st one-week streak. Sometimes motivation is shallow!

Why no post earlier you ask? I had a very large proposal with a hard deadline to complete today or the company would lose the opportunity. I invested my writing and creativity time in the proposal alone. I was tired and had limited energy to invest. It was the biggest thing to get done so I did it 1st, right after catching up on critical email business (yes, email can be a priority if it’s OUR choice.)

I had three other critical deadlines to get done as well that involved using my PE stamp to sign and seal documents. I didn’t expect I’d even get them done, but once the proposal was completed, thirty minutes earlier than I expected, those tasks fell right in line. No problem. I even checked financials, backlog, estimated work, worked in some follow-ups on four other pending proposals, and more. Bonus time. Some things are now scratched off my list for early Monday.

It supports the claim all the heavy thinking business coaches emphasize, “to work on the biggest, nastiest priority first and then the rest will get handled easily when that burden is done.”

But let’s face it, if you’re like me it can be unnerving most of the time to be working on the large, deep, intense, time sucking project or task, and putting all the secondary, smaller, and easier tasks aside. It is so much easier to do the latter first. If we focus on the former first, we feel the stress of the moment, and alleviate it when done. It’s a decreasing stress. If we focus on the latter first, we feel the growing stress of procrastinating on the big task. I prefer to make that trade – to do the big nasty first, then feel the relief later. I just have to ignore the impulse when I am in the moment, and desiring to escape.

So there we go. I even was able to get in a blog. The tables were flipped. The work was done. The blog is posted. All bonus time.

How was your day?

Be well and enjoy the weekend

Work Backwards

Clients engage design professionals for the RA or PE stamp, the expertise, the capability, or the capacity. But the value does not reside in the statutory compliance and capability. I’ve met plenty of practitioners that couldn’t engineer client-centered solutions. The reason? Well, there’s a lot of them, but I say it’s mainly from not thinking like the client; not “working backwards” from the necessary or desired solutions. The engineering supports the solution for the client, not the reverse. The engineering has to be satisfied but we have to “think backwards” from the envisioned end result to the start of the design and engineering process.

Think like clients. Think like a builder or a constructor who happens to be an engineer or architect. Get inside the mind of the builder, the glazier, the installer, the fabricator. Get into the “voice of the customer.” Listen. Respect their role. Work to solutions that are simple, sequenced, practical.

We exist for the client; their problem is our opportunity. Their complexity is our unique selling proposition. Every client and every project is unique.

Work backwards to help achieve value.