Covid19 Dynamics- Business & People

41% of employees considering leaving?

I received this article and link from PSMJ recently in their executive forum thread.

“A recent Microsoft study found that 61% of business leaders say they are thriving while 60+% of staff-level employees say they are struggling.  What is even more striking is that 41% of those surveyed say they are mulling leaving their jobs.”  You can find an article with more detail on the survey here: https://www.bloomberg.com/news/articles/2021-03-22/bosses-are-clueless-that-workers-are-miserable-and-looking-to-leave

My commentary; this is a deep issue. So much of it involves the need for more “self awareness” for everyone. The physical, mental and emotional whiplash effect from transitioning, or trying to transition, out of COVID19 lockdown, in whatever form, is real. Working remotely stifles the full impact of social connectivity, culture, the more predictable and interactive environment of office life. Working remotely for specific reasons or for short sprints, is a great option. Staying remote indefinitely is not.

 

This is a deep well and I can’t do it justice in a short blog. But many people are tired. Many bosses are tired. Many think “they are ok” but they are not. My first question to everyone now is “how are you doing?” “Is there anything I can do for you to help?” Liberal use of calls from managers and ownership to staff via video chat really helps.

The number one predictor of long life in the top ten indicators is social connectivity and engagement. Think about it.

 

There’s turnover happening and it will continue to happen as people evaluate their life and options. We have been working to mitigate the side effects and rebuild connection and culture at my company but it’s all dynamic and an emerging picture for all of us.

I would love to hear from others on this topic. If you have story to share, please comment.

How are you doing?

A Poem – MARS ROVER

Here I am, on the planet they call “red.”

A manifestation of the humans

Taking pictures, collecting data, sending information

People applaud my presence, but not those here. There’s no one. I’m alone

I’m preparing for the potential colonizers, those funded by the humans; by the billionaires, and by the taxed people living within their governments.

I’m assessing the landscape and viability here, even though it seems that we can’t take good enough care of ours, as if the thin atmosphere will be sufficient, or better.

So I’ll collect, analyze, and share, while the humans try to run their power grids, economies, communities, and supply chains, the fractured ones, on the rich planet. The one with the resources.

A Poem – SLEEP

Drifting

Drifting

Drifting

Suspended between realities

Deep Breath. Slowing heart rate

Powering down

Yielding to the day’s fatigue and gravity

A type of death. A daily death. Practice for the next reality

Visions appearing

Now getting thinner, now darkening

Then nothingness, darkness, time suspended, unaware, of everything, until rest is sufficient

Then a stirring, a slow stirring

Powering up

Aware of the breath, the heartbeat

A new reality appearing. An awakening. Light growing. Ready for the gravity of the day

A type of resurrection. A daily resurrection

Practice for the next reality

Zero-Based Everything

Do I still need that meeting?

Is that activity still productive?

Is it still necessary to have that in our budget?

What impact is my focus on “those activities” producing?

Is the business model still relevant?

What’s the worst consequence if we stop?

Is my master schedule still producing the results I need to see?

Is that decision providing value to the business?

Is that service still appropriate?

Knowing what I know now about that person, would I still hire them?

If it consistently is no longer producing results, creating anger, leading to frustration, draining energy, not making positive impact, then it’s time to change either ourselves, our focus, our financial investment, our time expenditure, or other things. As business owners we design the game. If we don’t like certain aspects anymore, or we are consistently losing, stop the game, go play another, or adjust the rules.

Just because we’ve been doing something doesn’t mean it is still is important or impactful

Step back, analyze, create thought time. You’ll know what is working and what is not.

The Flagship Office- The Office for the Now

Back in early December of 2020, one of my outside board of advisory members asked me this question, “So now with COVID19 reality and remote work, what are you going to do with this building?” My immediate answer was brilliant, “I don’t know.” Subsequently the board members, my partner, and I, engaged in a discussion about the pro’s and con’s of having a substantial office space that was equipped for doubling the size of our staff, assuming everyone was in the office. “What do you think the odds are that everyone will return to the office?” “Do you envision a reality where 100% of staff will be operating together 100% of the time, with no offsite remote work?” “How do we justify the overhead costs with empty space?” “What’s the value?” Many of us are asking these same questions.

I recently participated in a PSMJ (Professional Services Management Journal) webinar about current compensation strategies and the future of human resources (HR) in A/E firms (Architecture and Engineering.) Multiple surveys were taken from the 300+ participants during the 1-hour session. All were dealing with the questions of remote work, partial remote work, in-office, out-of-office, and so on. Interestingly, while multiple hybrid work models were the largest percentage of the sampling, a follow up analysis showed that only 5% of people wanted to remain remote and work at home 100% of the time. If you had gotten answers to the same question one year ago in February of 2020, prior to everyone actually doing remote work, you would have gotten a much higher percentage.

The debate is real. The questions are substantive. We’ve seen big companies choose to not occupy new headquarters buildings, to cancel new leases, and to stay in current spaces. We’ve seen some say “we’re going to be 100% remote now forever.” We’ve seen some still going ahead with buildings equipped to house all or part of their staff. But the reality is, everything has changed. What was once the norm is now disrupted. It was going this way, but the COVID19 pandemic reality accelerated the process; it created the cause-effect response available in a connected, internet-based, digital world. Response to the remote-based work environment, hybrid models, or 100% in-office, are going to vary by industry, company, and position. All I know is that it’s going to be different.

Once again, the question: “So now with COVID19 reality and remote work, what are you going to do with this building?” I’ve been thinking about this continually, monitoring our experience, getting input from others on an Executive forum thread with PSMJ, listening to staff, to podcasts, gathering information, talking to clients, related businesses, and more. I’ve been watching the realities hitting retail in the pandemic and digital environment as well. We all know that the future, and the “now”, of “brick and mortar” retail is quite different. Smart retailer’s have gone digital, while also showcasing some of their work and products in specific stores. Outlier stores have been closed, inventory in the remaining stores reduced, and more invested in online and warehoused inventory. So what about the future of the “office?” What about the future of it in the context of professional services? How about more specifically in A/E? Here’s how I envision it.

Think “flagship store.” The future of “the professional service office” is a multi-dimensional experience for all who enter, all who are affiliated with the company, including staff, clients, vendors, affiliates, referrers, advocates, collaborators, students, recruits, and more. Just as smart retailers have put in place digital infrastructure while creating a physical retail location that is experiential, showcasing products, services, and supporting their brand, such is the future of the professional services office. What does this multi-dimensional office look like? What is the envisioned experience? What is it? What is it not? It will depend on the location, industry, work type, and so much more.

It is no longer simply a place to go work for 8 hours a day and go home. It is no longer a static space to just do work and collaborate with clients and staff. It’s a “watering hole” a “community well” a “gathering place” for the industry, domain, practice segments. It is a representation of brand through physical placement of things representing the work, through digital experiences accessible in multiple areas throughout the facility, where clients can access and reference the showcased services, engage electronically, or personally. The 3-D printer is continually printing samples of products and goods supported by the service. Spaces are nimble and flexible for collaborative teams. Spaces are hybridized. Glass is more prevalent in creating separation and visibility at the same time. People can talk to a representative like they do at a bank. Services can be ordered and procured on the spot if desired. Clients, supporters, and other people connected to the company can come and use common spaces as a “third space” to use wireless, collaborate, take a coffee break. Staff members work productively whether from home or from office based on the need, the work typology, and tasks at hand. Projects are displayed physically, and electronically. The space is a shared work space, brand support, resting space, and more. It is a media center as well. The podcast (if you have one) is produced from a studio in the office such as the one I produce called “The Creating Structure Podcast.” When not accessible, staff, clients, and constituents can have a virtual experience.

Everything we do, including the facilities in which we work, are an opportunity to support and express brand; to express innovation, attract, retain, support and care. The facility, in my reality, has always been required to communicate as much as possible about who we are in the physical expression of the space.

I’m looking forward to creating more of a “flagship” office experience. That’s what we are going to do. That’s how we will use the space. Now let’s see how much we can make it a reality.

Why Wait?

It’s Monday. The start of the business week. It’s a good time to get moving on “that thing.”

You know “that thing.” The one that keeps nagging at you; the one you’ve been postponing.

What’s the issue?

That thought you keep waking up with when the mind is clear.

That recurring issue that keeps presenting itself

The boundary that needs to be set

The pattern that needs to re-start

The complexity that needs to be simplified

The “why” that needs to be clarified

The “what” that needs better definition

The “who” that we need to connect with

What’s the risk if it gets started? What’s the risk if it stays the same?

Think “game-changer” activities. Prioritize biggest leverage items first.

Why not stop delaying, stop fearing, stop putting up barriers?

Entropy always tends to pull us in the direction of not acting. Resist it.

One thing, today. Why not?

Go get after it.

Days

A Sunday blog post

If we live to be 80 years old, we will encounter and participate in about 29,200 rotations of the earth with respect to the sun; sun rising, sun setting, one day to the next. That’s a lot of days. Let’s break down just the days between age 18 and age 75 and assume them to be productive days of choice as adults. That’s still 20,805 days. Still a lot of days, yet a finite number.

What’s the visual look like? If 6 grains per second fall through the neck of a hourglass, the device contains about 21,600 grains. So the number of days in our reality on planet earth are similar to the number of grains of sand in an hour glass, each grain equating to a day, or about 24 hours.

The Old Testament Prophet in the book of Lamentations writes in Chapter 3 verses 22 and 23: “Because of the Lord’s great love we are not consumed, for his compassions never fail. They are new every morning; great is your faithfulness.”

New every morning. New each revolution. Every morning. One day at a time.

We get a new day every day. New mercy, new refreshment, new opportunity, new choices, new love that doesn’t consume us, if we choose it.

Choices, awareness, opportunity.

How then shall we live today?

Telling the “Story”

When your material strength-to-weight ratio has not been optimized in the aluminum and steel buy-out items and you are spending more than you need to (or more than what’s in budget)…….

When there’s a leak on the carpeting in the CEO’s corner suite in the new corporate headquarters and no one can trace where it’s coming from…

When the wall has allegedly been designed to meet thermal criteria but occupants are uncomfortable with excessive cold or warm air entering their space…

When the vapor barrier has been breached and what seems like a leak in the wall is actually condensation flowing from exposed metal….

When the transitions between wall systems have been left to “by others” and now there are endless call backs about water infiltration in an occupied building….

When that “Value Engineered” item is now a 2′ x 2′ metal panel blowing in the wind after being pulled off the building, and has become a life-safety issue….

These are all introductory statements to real-world experiences we’ve been called in on, or for which we’ve been able to show a better way.

What’s the cost of engaging a consultant or specialty engineer on “that project”?

What’s the cost of “not”?

Choose wisely.

Engineering and Value

I learned a long time ago that engineering is a means to an end. The process and expression of engineering should deliver value to the client, and the end user, to create safe, serviceable, components, parts, and systems, and in many forms. Engineering is part art, part science. It becomes a way of thinking as we do the work. My familiarity is with building systems and components, building science, structural and systems engineering for buildings, and most specifically for specialty systems know as curtain walls. These systems also are described as cladding, facade, architectural components, and building envelope. I am going to break down some items and factors that I’ve found to be important in executing engineering work in the proper context. It applies to the broad categories of engineering as well as the specialties I’ve noted. Value-based engineering has these types of mindsets and expressions:

Connected: It’s connected with client. It begins with the end in mind. Work backwards from the clients goals and desires, whether labor savings, redundancy, risk mitigation, manufacturing efficiency, optimization, or all of them.

Collaborative: Create a context where we are working in a shared reality with the client. Break down barriers, seek collaborative solutions. A shared reality puts us figuratively in “the same boat” or in “each other’s shoes.”

Competent: The fundamentals have been mastered so that the principles and practices can be utilized in an increasingly elegant manner, and with confidence in the accuracy of the solutions

Codified: One must be aware of the minimum requirements as outlined in building codes, standards, or applicable governing authorities.

Communicative: Keep an ongoing dialogue with the client. Let them know what is being done, inform them of our progress. Use email, instant messaging, phone calls, virtual meetings. Clients appreciate concise, informative, ongoing feedback to support collaboration. Engineers typically struggle with the idea of need to communicate regularly and just the reality of being communicative. Communication is the differentiator.

Concise: Solutions should be understandable, able to be interpreted, and as straightforward as possible to implement.

Clear: Solutions, drawings, reports, sketches, narration, should be clear and logical, simple to understand.

There’s more to this conversation and additional categories to discuss, which I will do in future blog posts. Stay tuned, and thanks for reading.

The Podcast

Today is my every-other-Wednesday Creating Structure Podcast day. This afternoon I’ll record an hour session on Building Envelope Consulting, backgrounds, contexts, and values. This will be the 11th session and will be the 2nd one with people from my company, Wheaton Sprague Building Envelope. We will post the session next week around this same time. I hope you’ll listen and join our podcast community. We talk about people’s backgrounds, values, education, business, entrepreneurship, architecture, facade, glass, glazing, curtain wall, engineering, products, innovation, life, value, relationships and more. It’s quite organic, but we manage to hit the important points of the topics we want to discuss.

We’ve got 10 other podcast posts on our Buzzsprout platform. You can also listen via most of the other major podcasting platforms including Spotify, Apple Podcasts, IHeart Radio podcast, and more.

Podcasting is a terrific platform and I am blessed to have a studio, a production engineer-content manager, and great guests. You are invited to subscribe. Make it a great day out there!

https://creatingstructure.buzzsprout.com/

http://www.wheatonsprague.com