We should have all heard it by now. Communication is the number one predictor of project success, client retention, risk minimization, sales capture rate, and more. It is the differentiator in so many ways.
One tangible activity and expression of communication is “alignment” and it is a big-impact activity. Anyone can seek to align with clients and to understand their reality, the reality of the work, and to seek mutuality.
Aligning with clients is about working to share the same realities. It’s improves by working in a concurrent manner. Do things like scheduling project kickoff meetings, creating “real-time” dialogue through appropriate platforms like phone, virtual meetings, email, text, frequent check-in’s, and more.
We often work in a “box” and assume everyone knows what each other is doing. It doesn’t work that way. Life and work are too dynamic. Be the initiator. Passivity leads to more opportunity for failure.
Adapt a mentality of fluid conversation, relationship building, and listening. Share work products. Begin with the end in mind. “Work backwards” from the client’s goal definition in order to build a project plan, assess the value proposition, find the unique selling propositions, to build a schedule, and more.
I find alignment to be one of the single biggest predictors of success with clients. It’s just one manifestation of communication.
How’s your alignment today?
His eyes are often closed. He enjoys his sleep, and needs much of it with all his body is going through. When he opens those eyes, it’s such a pleasure to see.
Yesterday evening he opened them for an extended time when I held him. He didn’t really look me directly in the eye as it might have just been too much stimulation, but that’s alright, it was great to see his eyes as I held him.
After a while I handed him back to his mother to hold. His eyes were still open, wide open, and what a sight it was. As he laid in her lap, looking up, his eyes locked onto hers. He couldn’t take his eyes off of her. It was the first time I had seen his eyes that open, that intense, for 2 1/2 weeks. I couldn’t take my own eyes off of the sight. He just stared into her eyes, without wavering, looking as if into a deep well. The connection was moving to me. The little boy, staring into his mama’s eyes; the look of love; the look of connection; processing of mystery and spiritual connection; a look that could not be duplicated, defined, analyzed, or measured. It’s the deep look of human to human connection. Consciousness recognized; something that could not be articulated; it was just a look. A long look.
I am referring to my 2 1/2 week-old grandson. He’s beautiful. He sleeps a lot. But when he opens his eyes it’s a sight to behold.
The look of love; a 2-week old son to a mother, and a mother to her son. They’ve been together for 42.5 weeks, not 2.5. He knows her, she knows him. He can’t talk about it yet, and if he could, it would still be tough to define. Not much needs to be said. Just a look. Soul. Spirit. Love.
The eyes tell it.