The “Pace” of business is important. Quickness, speed, and endurance are winning combinations in sports. The same holds true in business. Here are some ways to express it, to challenge ourselves, our teams, and set an example:
Adopt a “decide now” attitude. We don’t often need more time, we just need to decide. “Let’s decide now.” “Why are we waiting on this?”
Reply to relevant emails, texts or calls from clients within hours, not days.
Do “it” now. Get it done. Follow through. Finish.
Set hard deadlines, not goals or suggestions. (We are going to get “XXX” done this week.) Make it visible and be accountable.
Prioritize quickness with revenue-based activities; proposals, sales, executing work, delivering product, following up with clients, fixing problems, removing barriers.
Cut down written and spoken communication to its essentials; direct, clear, candid.
However long we think something might take, seek to cut the time in half (at least.)
Speak it and model it repeatedly: “Come on, let’s go, let’s move, let’s push the communication. Let’s get in front of things. Initiate, move, decide, deliver, focus.”
Some things take time for answers to emerge and need to “percolate.” That’s fine. Keep setting intermediate milestones to analyze, assess signals, etc.
Call time out when needing more clarity or redirection, just like in sports. “Huddle up” for 2, 5, 10 minutes, reset, decide, go.
None of us hit 100% on these, but that’s ok. Keep making the effort. We are better when we do so.
One of the biggest impediments to our personal and professional growth is comfort and slowness. Resist complacency. Growth requires friction, discomfort, struggle.
Life comes at us quickly. The world is dynamic. Train. Stay agile. Be proactive. Set the pace.
Randomness, Observations, Experiences
For today, in no particular order or connectivity—just writing from experiences…..
People are better at constructing, building up, and expanding than de-constructing, tearing down, retracting. But sometime life calls for more deletion, simplification, deconstruction. This is true personally and professionally.
When all else is stripped away, the the first priority of any business is survival. It’s not fancy, but survival is 1st. Sell work, do work, bill work, collect for the billed work, profit by spending less than we take in. Being visionary or doing long range planning is a waste of energy if we aren’t dealing with sustainability of delivering excellence over and over and growing outward.
Cash is underrated. We can’t eat (literally) off of equity (unless it’s in land producing food.) We can grow wealth by equity, but we need cash for daily life. Each has its place. Don’t mistake one for the other.
It can be healthy to consider the “least plausible explanation” for an outcome or occurrence. This is threatening to some people, but it can be refreshing to consider.
Conspiracy theories are only such until they aren’t.
Much can be discerned from pattern recognition. This is not really emphasized in most formal educations. Patterns, broken patterns, changing patterns can reveal much. Sometimes we call this “trusting our gut,” but it really isn’t about the gut. It’s about awareness and processing patterns. Don’t discount it.
Everything matters, small or big. So finish it.
Making the bed in the morning really is the start to a more organized and ordered life. It sets in motion a pattern of getting things done, owning the day, developing healthy habits. (We own the bed, the bed doesn’t own us.)
Agility and resilience are key qualities of people, families and businesses that continue to endure in spite of constantly changing circumstances.
Buildings constructed without a qualified Building Envelope Consultant under-perform compared to those constructed with one. This is a key investment that provides a short and long term ROI (return on investment) in better comfort, longevity, aesthetics, capability, reduced risk. The old phrase, “pay now or pay (a lot more) later” applies to this in every instance.
It may sound obvious, but builders, architects, and engineers all have their role in the built world. Don’t confuse one for the other. Engage each according to their value to a project
The Antarctic Ice sheet gained significant mass from 2021 to 2023, reversing the trend of mass loss. This doesn’t make headline news. Look it up. This is not a political statement, just a fact.
Accounts receivable (collecting cash payments for billed services or products) is the hardest part of managing a small private business in B2B world. The “work” of the business is easy. Keeping AR moving is hard unless we can dictate terms 100% of the time, which is not reality. Every client has a different process, platform, payment method, chain of command, etc. Be wise, be sensible, be reasonable, but set boundaries.
Outsourcing anything is a mixed bag; it’s two sides of the same coin. It requires sacrificing some measure of control for convenience. Assess and monitor regularly
That’s it for today. Randomness. I had to get that off my chest. Comment if you choose.
Professional Engineer License Procurement-“Rubber Stamp vs. Value”
For those in the construction markets, the built world, and related business, we’ve heard this statement before, “I just need a PE stamp on this project.” It’s such a revealing statement from the buyer.
Purchasing the services of a licensed professional engineer (PE) covers a broad range of value from lesser (“glorified rubber stamp”) to greater (“value added service.”)
The primary responsibility of the licensed engineering professional is to the public; to protect the health and welfare of any person that would use or come in contact with the constructed work. This is a given. The PE also must work to support at least the minimum necessary codified standards of the applicable building code for the project location. Within this context, the client can then receive “the PE stamp and signature” and whatever benefit from the engagement and collaboration as the purchaser of the services.
The “glorified rubber stamp service” is one that meets the minimum standard of being within code while not putting the health and welfare of the public at risk. That’s it. It likely doesn’t engage deeply with, or may not think much about, the client’s needs and value propositions for things like material optimization, cost-to-value ratio, labor savings, and more. It’s more of a “checked box” on the line item. Nothing gained, but maybe something lost. Not many questions asked. Just low cost. Just checked and stamped.
On the other hand, the “value added PE seal,” the one benefiting the client while accomplishing the necessary obligation of the PE, puts “substance” behind the stamp. It’s an expression of the professional’s work. That substance includes a level of thoughtfulness, collaboration, client engagement, interpretation, context, and more. It’s an investment, not just a cost.
To provide appropriate value for the client, the PE stamp on the work product should be saying, “This work product has been delivered in a thoughtful manner, and the expression of the service, relationship, and decisions involved to produce positive outcomes have been validated through this seal and signature.” There should be value received.
What “stamp” are you purchasing?
Resisting Complexity
As a company gets more mature and grows in size, adding people to support the purpose and mission of the business, it also needs to define internal processes and “SOP’s” (standard operating procedures) to reasonably manage with clarity the volume of work; to deliver to clients the work that supports the “why” of the business at more scale .
However, these SOP’s can also become an encumbrance because often times we end up working more and more to serve the internal functions of the business rather than the clients. This is a subtle, gradual, descent, and easy to miss.
To resist, to remain effective, takes consistent resistance by someone, or by a group of “someone’s” to keep asking this question, in perpetuity, “How can we simplify, resist the complex, streamline, and keep “the main thing the main thing” like we did when the business began, which is to focus on simplifying client’s lives and delivering creative solutions to them?”
Do you want to know one way to measure if you’re being too “internally focused?” First, look at your calendar. How many internal meetings are required each week versus how much time to produce the work and connect in a collaborative manner with the client? This is certainly applicable to those with client relationship management (CRM) responsibilities in any measure. But everyone, every role, impacts the client, whether a CRM, accounts payable representative, receptionist, engineer, proposal writer, scheduler, principal, project manager, designer, or other.
It’s all about the client, the customer. It’s all about the delivering the service or product as scoped, and in a manner that makes their experience reasonably positive, and one of relative ease.
We can lose sight of this if we don’t create and maintain awareness and constructive tension in the system.
It’s the responsibility of all of us to remind ourselves and our colleagues to “keep it simple.” And it starts at the top, with the leader of the business.
Build the systems, deliver to the SOP’s, but only if they are supporting the purpose driven mission of the business to the benefit of the client. Cut out everything else.
JOHN L WHEATON BLOG 