“I don’t need all the calculations right now, just get me some answers.”
“Don’t send me the proposal, I just need you to get going. I am sure your scope and fee will be just fine.”
“No need to send a change order, just get going on the work, we’ll shake it out later.”
“We don’t need any further context or background, just get us the financial numbers and we’ll send it to the credit analyst.”
These are real statements made to me in the course of business. They also have provided excellent learning experiences.
These and similar statements may sound good on the surface, or perhaps even provide a measure of comfort if we don’t think more deeply. It may lead to us thinking, “no worries, sounds like we’ve got good affirmation.”
But don’t “listen” to the person in these ways. They may mean well, but it’s not good for business or relationship. It doesn’t create clarity, transparency or accountability.
Do the due diligence, send the work product, share the full picture, write the proposal, send the change order, provide the background along with the numbers. Be clear. Document. Share the context. Not doing so will likely lead to some form of negative consequence. Doing so never will. You’ll get answers up front. It will create more peace and reduce risk.
Every client, vendor, or partner has an expectation whether it is stated or not. Putting things in writing and communicating clearly threshes out the expectations. It either aligns, resulting in affirmation, or it exposes the differences and allows the opportunity to re-align, or to move in another direction.
Not listening in these regards is a matter of respecting the other person and ourselves by establishing defined boundaries. “People like us do things like this,” or “People like us do business in this manner.”
Professionals act professionally, and not by whatever whim or request that may come from others. Flexibility is important, but not outside of established standards.
Let’s keep learning, growing, defining. Let’s stay humble. Listen, monitor, own what we can own and manage what we can manage. Let our “yes be yes and our no be no.” Clarity brings more predictability and reduces stress.